Refund & Returns | kelomaxiruta

Return & Refund Policy

We want you to be happy with every purchase from Kelomaxiruta. If something isn't right, here's how our return and refund process works.

Right of Withdrawal
As a consumer within the European Union, you generally have the right to withdraw from your purchase within 14 days of receiving your order, without needing to give a reason. To exercise this right, please contact us at info@kelomaxiruta.com with your order number and let us know you'd like to return your item.

Return Conditions
To qualify for a return, items should generally be:

Unused and in the same condition as received, with any original hygiene seals or labels still intact.
In their original packaging, including any accompanying accessories or components.
Accompanied by proof of purchase, such as an order number or receipt.

Textiles that have been washed, custom-cut to size, or made to order may not be eligible for return unless they arrived damaged or defective.

How to Start a Return
Please email us at info@kelomaxiruta.com with your order number and the reason for the return. Our team will walk you through the next steps and let you know where to send the item back.

Refunds
Once we've received and inspected your returned item, we'll let you know whether your refund has been approved. Approved refunds are issued to your original payment method within a reasonable timeframe, generally within 14 days of us receiving the returned item.

Return Shipping Costs
Unless the item you received was faulty, defective, or incorrect, you'll generally be responsible for the cost of return shipping. If the item arrived damaged or wasn't what you ordered, please get in touch and we'll work out the best solution with you, which may include covering return shipping costs.

Late or Missing Refunds
If some time has passed and you haven't received your refund, please check with your bank or payment provider first, as processing times can vary. If it still hasn't arrived, contact us at info@kelomaxiruta.com and we'll look into it for you.

Damaged or Incorrect Items
If your order arrives damaged, defective, or isn't what you ordered, please contact us as soon as possible at info@kelomaxiruta.com with your order number and photos of the item and packaging, so we can resolve things quickly.