Shipping & Delivery Policy
At Kelomaxiruta, we want your home textiles to reach you safely and without unnecessary delay. Below is an overview of how we handle and ship orders.
Order Processing
Orders are generally processed within 1 to 3 business days once payment has been confirmed. During busier periods, such as holidays or promotional sales, processing may take a little longer, and we appreciate your patience at those times.
Shipping Times
Once an order has shipped, delivery time depends mainly on your location, the item's size, and the shipping method chosen at checkout. Standard delivery within Germany typically takes 3 to 7 business days. Deliveries elsewhere in the European Union may take 5 to 12 business days.
Bulkier items, such as large rugs or bedding sets, may occasionally ship in oversized parcels rather than standard packaging, which can slightly affect handling and delivery time.
These timeframes are estimates rather than guarantees, since delivery can be affected by factors outside our control, including:
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Carrier delays.
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Customs processing for international shipments.
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Public holidays.
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Extreme weather conditions.
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Unforeseen logistical issues.
Shipping Costs
Shipping costs are calculated at checkout based on your delivery address, the size and weight of your order, and the shipping method selected. Any applicable fees are shown to you before you complete your purchase.
Order Tracking
Once your order ships, you'll receive a confirmation email with tracking information where available, so you can follow your package on its way to you.
Incorrect Shipping Information
Please double-check your shipping address before completing your order. Kelomaxiruta is not responsible for delays or non-delivery resulting from incorrect or incomplete address details provided at checkout.
Lost or Damaged Packages
If your order arrives damaged or doesn't arrive at all, please contact us at info@kelomaxiruta.com as soon as possible, ideally with photos of the packaging and item, so we can assist you and work with the carrier to resolve the issue.
Questions
If you have any questions about your order status or our shipping process in general, feel free to reach out to us at info@kelomaxiruta.com.